New PDF release: Public Service Performance: Perspectives on Measurement and

By George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole Jr. Jr, Richard M. Walker

ISBN-10: 0511257511

ISBN-13: 9780511257513

ISBN-10: 0521859913

ISBN-13: 9780521859912

The functionality of governments world wide is continually within the highlight, no matter if as a party or indictment in their actions. delivering facts on recommendations to enhance the functionality of public companies is for that reason necessary to the perform of public administration. initially released in 2006, this significant contribution to the talk explores problems with size, examine technique, and administration affects on functionality. It specializes in 3 key questions: what ways might be followed to degree the functionality of public organisations? What facets of administration effect the functionality of public businesses? because the international globalizes, what are the major overseas matters in functionality dimension and administration? In analyzing those questions, the members debate either methodological and technical matters concerning the size of functionality in public organisations, and supply empirical analyses of the determinants of functionality. The ebook concludes with groundbreaking paintings at the foreign dimensions of those concerns.

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Extra resources for Public Service Performance: Perspectives on Measurement and Management

Example text

A. (1988) ‘Planned patterns of strategic behavior and their relationship to business-unit performance’, Strategic Management Journal, 9: 43–60. Venkatraman, N. and Ramanujam, V. (1986) ‘Measurement of business performance in strategy research: a comparison of approaches’, Academy of Management Review, 11: 801–814. Voss, G. B. and Voss, Z. G. (2000) ‘Strategic orientation and firm performance in an artistic environment’, Journal of Marketing, 64: 67–83. Walker, R. M. and Boyne, G. A. (2006) ‘Public management reform and organizational performance: an empirical assessment of the UK Labour government’s public service improvement strategy’, Journal of Policy Analysis and Management, 25: 371–394.

Public Administration, 81: 221–228. Boyne, G. , Day, P. and Walker, R. M. (2002) ‘The evaluation of public service inspection: a theoretical framework’, Urban Studies, 39: 1197–1212. Boyne, G. A. and Walker, R. M. ) (2005) Journal of Public Administration Research and Theory, 15: 483–639. Brewer, G. A. (2004) ‘In the eye of the storm: frontline supervisors and federal agency performance’. Paper presented at the Determinants of Performance in Public Agencies Conference, Cardiff University, May.

Performance is generally accepted to be a less complex concept in the private sector because most stakeholders agree that strong financial results are essential to business success. By contrast, no single dimension of performance is as paramount in the public sector, and different stakeholders may have widely different interpretations of success and failure. Our aim is to compare subjective and objective measures of public service performance. The comparability of these measures has major implications for attempts to understand and measure the performance of public organizations.

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Public Service Performance: Perspectives on Measurement and Management by George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole Jr. Jr, Richard M. Walker

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