B2B and Beyond: New Business Models Built on Trust by Harry B. DeMaio CISSP PDF

By Harry B. DeMaio CISSP

ISBN-10: 0471054666

ISBN-13: 9780471054665

ISBN-10: 0471228044

ISBN-13: 9780471228042

A groundbreaking consultant to forging trusting, at the same time useful B2B relationships businesses that experience entered into B2B alliances may possibly concurrently be one and another's consumers, providers, allies, and opponents. yet in state-of-the-art turbo-charged e-environment, how do businesses take complete good thing about the various merits of B2B alliances whereas keeping off the most obvious risks of permitting capability opponents intimate entry to their worth chains? during this groundbreaking publication Harry DeMaio, Director of Deloitte & Touche's well known firm danger carrier perform, solutions that query with the progressive idea of E-Trust, a confirmed technique in response to fostering enterprise relationships in accordance with mutual self-interest and belief. Writing for managers and company decision-makers, DeMaio explains the present country of B2B in an approachable, unique type, making tricky strategies effortless to understand. He demonstrates the serious function that belief, privateness, and protection concerns play within the B2B setting and offers advice on how businesses in numerous industries engaged in B2B relationships needs to handle their various defense and privateness wishes. Harry DeMaio (Cincinatti, OH) is Director of Deloitte & Touche's company probability provider perform.

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Extra info for B2B and Beyond: New Business Models Built on Trust

Example text

There are times I want—or need—to talk to a person. There are things I can’t do through an ATM or a web connection. Or—and this is crucial, I can still do them more easily and with more confidence over the phone, by fax, or in mixed mode. The e-tail universe is full of users who get all the way to the end of Web-based shopping experience and then pick up a phone and complete the transaction. They’re seeking reassurance, confidence, and trust. The current mode for success is not necessarily eliminating but rather rebalancing and realigning transaction support functions to form a profitable mix (in other words, hybrids).

Don’t be. Your browser on your computer can hook you up to other Internet services besides the Web. FTP is a far more effective way of moving bulk files around the Internet than the Web. Another BTW. Like it or not, everyday usage continues to mix up the Web and the Internet. In most discussions, it doesn’t really matter very much. We’ll be careful where we have to be, but you don’t have to unless you’re making important service-related decisions requiring some precision or are dealing with a techno-pedant.

We chose it carefully, because it is the real essence of relationships in the e-universe. Security is a state. Control is a process. But trust is an ongoing interaction that establishes and maintains confidence between or among entities. Trust requires security and control but it goes beyond them. It depends on technology and protective mechanisms, but it also involves reputation, contracts, law, openness, familiarity, fair business practices and ethics, quality, timeliness, and a host of other relationship characteristics.

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B2B and Beyond: New Business Models Built on Trust by Harry B. DeMaio CISSP


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